The global call center AI market is anticipated to grow at a 23.9& CAGR during 2021-2027 and is expected to reach USD 2,996.5 million by 2027. Factors attributing to the growth of the call center AI market include growth in data generation among several enterprises, rising customer support engagement via social media platforms, adoption of AI by businesses to provide customer support services that will accelerate the growth of the market. Also, the rising adoption of developed technologies like 5G, IoT, and cost-effective and adaptable cloud-based arrangements will further proliferate the growth of the market. Nevertheless, integration of gesture recognition along with AI-based CHATBOTS or IVAS and the development of artificial intelligence and machine learning will provide tremendous opportunities for the growth of the market. The COVID-19 outbreak has increased the use of advanced call center software solutions owing to the growing need for organizations to update old infrastruc...
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